AlwaysTivi: manage and renew your subscription

This site has no customer portal: everything about your subscription goes through our team on WhatsApp, 24/7. If you can, message us from the number you ordered with.

Renewal: each plan is paid once for its term (1, 3, 6 or 12 months, for 1, 2 or 4 devices). To keep watching, message us on WhatsApp with the email you used for your order and the plan you want next; renewing works like a new order.

Lost login or not working: your login and password were sent by email after payment; check your spam folder. Can't find them, or the service stopped working? Message us on WhatsApp: the team helps you get back in. Never post your password in a public message.

Refunds: every plan has a 3-day full refund guarantee; free trials aren't refundable. Ask on WhatsApp with the email you used to order. See our refund policy.

Setting up a new device: tell the team which device it is and they'll tell you which app to install. Our IPTV setup guide covers each device.