AlwaysTivi Terms of Service
Last updated: October 25, 2026
These terms of service apply to your use of this website (always-tivi.com), to AlwaysTivi subscriptions and free trials, and to the help our team gives you. By ordering a plan or asking for a trial, you accept the terms below, so please read them carefully. To see how we handle your personal data, read our privacy policy.
1. The service
AlwaysTivi is an internet television (IPTV) service. It gives you access to live channels and sports and to an on-demand library of movies and series, which you watch in an IPTV player app installed on your own device, signed in with the login and password we send you.
IPTV player apps are made by third parties: they are not supplied by AlwaysTivi and contain no channels of their own. When you order, our team tells you which app to use on your device and helps you set it up.
2. Accepting and changing these terms
Every order means you accept the terms in force on the day of the order. We may update these terms when the service or the law changes; the new version applies from the moment it is published on this page, with its "last updated" date. If you don't accept a change, don't renew your subscription and stop using the service.
3. Who can order
You must be an adult with the legal capacity to enter into a contract to order a plan or ask for a trial.
4. Plans and prices
Plans run for 1, 3, 6 or 12 months and cover 1, 2 or 4 devices. Every plan includes the same live channels, on-demand library, TV guide (EPG) and 4K Ultra HD quality where a channel, your device and your connection allow it; the plans differ only by length and number of devices.
Prices are in US dollars and are shown on our prices and plans page. The price that applies is the one shown when you order. The price covers the whole term of the plan.
5. Free trial
A free trial is available on request through WhatsApp. Our team tells you what the trial includes when you ask. A trial is free, so it is never refunded and gives no right to a refund (see section 11, "Refunds"). See our free trial page.
6. Ordering, payment and delivery of your login
You order on WhatsApp: you tell our team which plan you want, and the team confirms the plan and explains how to pay. Once your payment is through, your login and password are sent to the email address you gave us.
Please give an email address you check, and look in your spam folder if your login doesn't arrive. The service is delivered digitally only: nothing is shipped to you.
7. Term and renewal
Your plan runs for the term you paid for. To keep watching after it ends, message our team on WhatsApp to renew; renewing is a new order at the prices in force at that time.
8. Personal use and your login
Your subscription is for your own private, non-commercial use, on the number of devices your plan covers. You agree to:
- keep your login and password confidential and not share, sell or lend them;
- not use the service on more devices than your plan covers;
- not rebroadcast, record for redistribution, resell or show the service in a public or commercial place;
- not try to get around the technical limits of the service.
If these rules are broken, we may suspend or end access to the service (see section 13, "Suspension and termination").
9. Quality and availability of the service
We work to keep the service running smoothly, but we can't guarantee that it will be uninterrupted or error-free. Picture quality depends on the channel, your device, your app and your internet connection.
The list of channels and the on-demand library can change over time, for example when a channel stops broadcasting or a source becomes unavailable. We don't guarantee that any particular channel, program or event will be available.
Planned maintenance or technical problems may briefly interrupt the service. If you have a problem, message our team on WhatsApp so we can help.
10. Devices, apps and internet connection
You are responsible for your own equipment, your internet connection and its costs, and for installing a compatible player app. Some player apps are paid apps sold by their own makers; those costs are not part of an AlwaysTivi plan.
11. Refunds
Every AlwaysTivi plan comes with a 3-day full refund guarantee. Free trials are not refundable. How to ask for a refund is explained in our refund policy.
12. Your responsibility
You use the service in line with the laws that apply where you live and where you watch. You are responsible for how you use your login and for what you watch with it.
13. Suspension and termination
We may suspend or end your access, without a refund outside the refund guarantee, if you break these terms, in particular by sharing or reselling your login. You can stop using the service at any time; your plan then simply ends at the end of the term you paid for.
14. Limitation of liability
To the extent the law allows, AlwaysTivi is not liable for indirect losses, for problems caused by your equipment, your app or your internet connection, or for a channel or program becoming unavailable. Our total liability is limited to the amount you paid for your current plan. Nothing in these terms limits rights you have under the law that can't be excluded.
15. Intellectual property
The AlwaysTivi name, logo and the content of this website belong to AlwaysTivi. The programs you watch belong to their respective owners. If you believe content infringes your rights, see our DMCA page.
16. Complaints and your legal rights
If you have a complaint, message our team on WhatsApp first: most problems are solved quickly that way. These terms don't affect any consumer rights you have under the law where you live.
17. Contact
For any question about these terms, use our contact page to reach the team on WhatsApp.