AlwaysTivi Refund Policy

Last updated: October 25, 2026

AlwaysTivi offers a 3-day full refund guarantee on all packages. Free trials are not refundable. This page explains how the guarantee works and how to ask for a refund.

The 3-day full refund guarantee

Every AlwaysTivi plan, whatever its length (1, 3, 6 or 12 months) and its number of devices (1, 2 or 4), is covered by a full refund guarantee for 3 days. If you ask within those 3 days, you get the full price of your plan back.

What isn't refunded

Free trials are not refundable: a trial costs you nothing, so there is nothing to refund. Costs paid to third parties, such as a paid player app or your internet connection, are not part of an AlwaysTivi plan and can't be refunded by us.

How to ask for a refund

1. Message our team on WhatsApp through the contact page.
2. Give the email address you used for your order, so we can find it.
3. Tell us briefly why you're asking: if it's a setup or picture problem, we may be able to fix it for you first, but the choice is yours.

The team confirms your request and explains how the refund is paid back.

Try before you pay

The easiest way to avoid a plan that doesn't suit you is to test first. Ask for a free trial on WhatsApp with your device and the app you use, and check the channels and the picture on your own screen before you choose a plan on our prices and plans page.

Technical problems

If something doesn't work, message the team on WhatsApp: most problems (the app, the login, the connection) are solved quickly.

Your legal rights

This policy doesn't affect any consumer rights you have under the law where you live.

Contact

For any question about refunds, use our contact page to reach the team on WhatsApp.